Legal

1. Overview

The Ted-Bot Store sells digital in-game goods that are delivered automatically after payment. Because delivery is immediate and cannot be "returned" once credited to your linked in-game account, all sales are final unless an exception in this policy applies or UK consumer law requires otherwise.

2. When refunds may be considered

We may offer a refund, store credit, or re-delivery at our discretion if:

• Failed delivery: payment succeeded but the Digital Goods were not delivered to your linked IGN within a reasonable time and we cannot complete delivery after support investigation;
• Duplicate charge: you were charged more than once for the same order due to a technical error;
• Wrong product delivered: you received a materially different reward than the product description due to our error;
• Unauthorized transaction: you report fraud promptly and we verify the claim with Stripe and our records;
• Legal requirement: a refund is required under applicable UK consumer protection law.

3. When refunds are not available

We generally do not offer refunds if:

• Digital Goods were successfully delivered to the IGN linked to your account at checkout;
• You linked the wrong IGN or used another player's account without permission;
• You changed your mind after purchase or no longer want the item in-game;
• You were banned or restricted from the game server for breaching server or platform rules;
• A product was used, consumed, activated, or redeemed in-game;
• You abused promotions, exploited bugs, or obtained goods through chargebacks or payment disputes without contacting support first.

4. How to request help

Before requesting a refund, contact support with:

• Your order ID or Stripe receipt reference;
• Your Ted-Bot username and linked IGN;
• The product purchased and date of purchase;
• A clear description of the issue.

Visit our Contact page or open a ticket through the Ted-Bot Discord community. We aim to respond as quickly as possible, usually within a few business days.

5. Chargebacks and payment disputes

If you dispute a charge with your bank or card issuer without contacting us first, we may suspend your Store access while the dispute is investigated. If a chargeback is found to be invalid after delivery was completed, we may revoke associated Digital Goods and restrict future purchases.

Please contact support before filing a dispute so we can resolve legitimate issues faster and avoid unnecessary chargebacks.

6. Refund method and timing

Approved refunds are returned to the original payment method via Stripe where possible. Processing times depend on your bank or card issuer and may take 5-10 business days after approval. In some cases we may offer equivalent in-game credit instead of a cash refund if you agree.

7. Subscription and time-limited items

Time-limited benefits (for example weekly or monthly passes) begin when delivered. Refunds are not available for unused time remaining on a subscription or timed item unless required by law or we failed to deliver the benefit at all.

8. Statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law. If you believe you are entitled to a remedy under consumer protection rules, contact us with details and we will review your request in line with applicable law.

9. Changes

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will change when we do.